OCEANIA HUB/STAFF HANDBOOK
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Confidential — Internal Use Only

OCEANIA
HUB

Staff Handbook

The deeper you go, the more it matters.

Designed by Anduchie & Kougre
Last updated 7 February 2026
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Before You Dive In

This staff guide for our Oceania Hub Staff team is not to be shared outside of it. Any staff member caught sharing this document publicly will be demoted and permanently blacklisted from the staff team.

Restricted distribution — staff eyes only
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Key Understandings

This handbook exists to help guide our staff team toward making the right decisions for our server.

It's not just a guide — every staff member is expected to follow it, to make sure our players get the best possible experience.

Questions or concerns? Contact our Owners, Co-Owner, or Manager for more information.

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Staff Rules

Three domains, one standard: honest, professional, and unbiased — everywhere you represent the team.

Discord Rules

08 rules
  • 01 Treat everyone in an honest and respectful manner
  • 02 Listen to higher-ups
  • 03 Keep sensitive and private information confidential
  • 04 Log all evidence and proof in the correct channels
  • 05 Be professional in voice chats and tickets especially
  • 06 Don't interrupt tickets — let the staff member who claimed it handle it
  • 07 Stay active, both in Discord and with the staff team
  • 08 Don't move players between voice calls; mute or ban when necessary

In-Game Rules

06 rules
  • 01 Remain unbiased and treat everyone equally
  • 02 Gather as much proof as possible before creating or requesting a punishment
  • 03 Prioritize staffing over playing — moderation must be happening on Gen and other core servers
  • 04 Never hand out or give away Minecraft accounts with staff roles or permissions
  • 05 No abuse of abilities — no spawning items, granting yourself advantages, or teleporting to kill players
  • 06 Maintain respect for the community at all times — no racism, toxicity, or hate speech toward members or staff

Ticket Rules

08 rules
  • 01 Don't take on a ticket you're unable to handle
  • 02 Ping higher staff whenever you need assistance
  • 03 Don't leave tickets waiting — if it's within your skill level, take it
  • 04 If you need to step away, ask another staff member to take over your ticket
  • 05 Always answer tickets with respect
  • 06 Close tickets left unanswered for more than 24 hours
  • 07 Another staff member may only take over a ticket if the current one hasn't responded within 2 hours
  • 08 Don't interrupt or interfere with tickets claimed by other staff
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Partnership Rules

Growing the network the right way — with sign-off, not surprises.

  • 01 Check with the Co-Owner and Owner before finding partners
  • 02 Don't @everyone or @here without checking with higher-ups first
  • 03 Leave partnership tickets to staff above Head Admin
  • 04 You're welcome to find partnerships for our server — just notify the Co-Owner and Owners to fully partner (open a partner ticket for logs)
  • 05 The Manager role may find and secure partners without prior permission
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Staff Strikes

Being staff doesn't put you above anyone in the PvP scene.

Every staff member follows the same standard as regular members. Falling short of it — through abuse, toxicity, hate speech, or similar conduct — triggers the Staff Strike system. Once all strikes are used, the staff member is removed from the team. Every strike is logged and posted in #staff-updates.

Helper exception: Helpers start with just 1 strike before demotion, rather than 3.

Reasons a strike may be issued

Being consistently unprofessional
Disrespecting other staff or members
Abuse of power or commands
Inactivity in Discord and in-game
Basic, avoidable mistakes

There are always more reasons a strike might be issued — the standard is simple: stay professional, and keep respecting and caring for the community.

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Punishment Guide

Consistency protects everyone — players and staff alike.

All staff members follow the punishment guide without question. This keeps every punishment consistent and free from accusations of unfair treatment. Ignoring this guide falls under the Staff Strike system — though mistakes happen, so there's always some room for judgement around warnings, mutes, bans, and demotions. If it's clear you aren't taking the system seriously, you will be punished accordingly.

Before issuing a punishment, always check the player's history — it leads to a more accurate, up-to-date decision. If a case falls outside this guide, contact the Manager, Co-Owner, or Owners. Players caught using hacks, cheats, or ESP should be banned under Cheating or Unfair Advantage.

Punishments are private and confidential — never release them publicly, even for friends. Staff may only discuss a punishment with the player involved, and only within their ticket.

Minor chat offenses — chat spam, chat flooding, or toxicity — always start with a warning, regardless of the player's previous mute history.
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Punishments

The deepest, most serious part of the handbook. Search or filter to find the exact escalation path for any offense.

21 / 21 offenses shown
Offense
Description
Punishment path
Mute track
Chat Spam
DescriptionFlooding chat with repeated, unwanted messages (e.g. spamming "YOOO…" over and over).
Punishment pathWarn → 10 min mute → 1 hr mute
Mute track
Toxicity
DescriptionBeing rude, hostile, or negative toward others (e.g. "you're actually so bad, uninstall the game").
Punishment pathWarn → 1 hr mute → 24 hr mute
Severe mute
Racism / Hate Speech, Inappropriate Language
DescriptionUsing slurs, racist remarks, or discriminatory language targeting race, religion, gender, or similar.
Punishment pathInstant 3-day mute → permanent mute (repeat)
Severe mute
Bypassing the Chat Filter
DescriptionUsing spacing, symbols, or alt-spellings to slip a blocked word past the filter.
Punishment path24 hr mute → 3-day mute
Critical
Suicidal Encouragement
DescriptionTelling someone to harm themselves or end their life, or encouraging self-harm.
Punishment pathInstant permanent ban
Mute track
Inappropriate Skins / Builds
DescriptionUsing a skin or building something sexual, offensive, or NSFW in-game.
Punishment pathWarn + forced change/removal → 24 hr mute if refused
Severe mute
Hate Speech / Threats, Then "In Minecraft"
DescriptionMaking a real-sounding threat or hate speech, then adding "in Minecraft" to try to dodge punishment.
Punishment pathInstant 3-day mute → permanent mute (repeat)
Mute track
Advertising (Videos)
DescriptionPromoting your own YouTube, TikTok, or similar content in chat.
Punishment pathWarn → 1 hr mute → 24 hr mute
Critical
DDoS and Doxxing
DescriptionThreatening or leaking someone's personal information, or attacking a server or player's connection.
Punishment pathInstant permanent ban
Severe mute
Mute Evasion
DescriptionUsing an alt account or other method to talk while muted.
Punishment pathMute doubled + additional 24 hr
Ban track
Sale of Accounts / Real-Money Trading
DescriptionBuying or selling accounts, ranks, or items for real money outside the official store.
Punishment path7-day ban → permanent ban (repeat)
Critical
Ban Evasion
DescriptionJoining on an alt account to get around an active ban.
Punishment pathPermanent ban on all accounts involved
Ban track
Advertising (Server)
DescriptionPromoting another Minecraft server in chat, DMs, or builds.
Punishment path24 hr ban → 7-day ban → permanent ban
Ban track
Cheating & Illegal Modifications
DescriptionUsing client mods that give an unfair advantage — X-ray, killaura, fly hacks, and similar.
Punishment path7-day ban → permanent ban (repeat)
Severe mute
Bullying
DescriptionRepeatedly targeting or harassing a specific player.
Punishment path24 hr mute → 3-day mute → permanent mute
Rollback
Abusing a Glitch
DescriptionKnowingly using a bug or glitch for personal gain instead of reporting it.
Punishment pathRollback + warn → 24 hr ban if repeated
Ban track
Lying to Staff
DescriptionGiving false information during a report or investigation.
Punishment pathWarn → 24 hr ban (case-dependent)
Ban track
Duping
DescriptionExploiting a bug to illegally duplicate items.
Punishment pathRollback + 7-day ban → permanent ban (repeat)
Critical
DDoSing / DDoS Threats
DescriptionAttacking or threatening to attack the server's or a player's network connection.
Punishment pathInstant permanent ban
Ban track
Teleport Trapping & Kill Farming (SMP only)
DescriptionUsing teleport to trap a player and repeatedly kill them, or unfairly farming kills.
Punishment pathWarn → temp ban from SMP → full ban (repeat)
Rollback
Border Glitching
DescriptionExploiting the world border to reach unintended areas.
Punishment pathRollback + warn → 24 hr ban if repeated
Nothing surfaces for that search. Try another term or clear the filters.
Mute track Severe mute Ban track Critical Rollback